FAQ

Frequently Asked Questions

🛒 Orders

How do I place an order?
Add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm. You'll receive an email confirmation immediately.

Can I modify or cancel my order?
Contact us within 12 hours of ordering at anasbena27@gmail.com. After that, we may have already shipped your order.

🚚 Shipping

How long does shipping take?
2–5 business days within Spain, 5–10 days across the EU, and 10–20 days for international orders. See our Shipping Policy.

Do you ship internationally?
Yes — we ship worldwide. Shipping rates are calculated at checkout.

🔄 Returns

What's your return policy?
You have 30 days from delivery to request a return. See our Return Policy for details.

How long does a refund take?
5–10 business days after we receive and inspect your return.

💳 Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets supported by Shopify Payments.

Is checkout secure?
Yes — all transactions are encrypted and processed through Shopify's secure payment gateway.

📞 Still have questions?

Email anasbena27@gmail.com and we'll respond within 24 hours.